I was lucky to have Carol as my coach throughout this year. She coached me in strategies to deal with difficult and challenging situations. Carol helped me organise my approach to these situations, structure my coaching and mentoring for my people, and have confidence in my own coaching abilities. Carol also gave me confidence in finding ways to implement all the great ideas and techniques I gained in my development workshops and put these tools into practice. Carol helped me take charge of my capacity; I was able to actively manage my workload and prioritize work to assess risk and take care of my own well-being. Delegation and learning to say no when needed was a big part of this learning. Most importantly, at each follow-up session I was held to account for the action points from the previous session. My progress was tangible and real.

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